Gujarat’s Broken Grievance Redressal Systems – A Call for Accountability
Opinion: Gujarat’s Broken Grievance Redressal Systems – A Call for Accountability In the digital age, where technology promises efficiency and transparency, it is disheartening to witness the crumbling state of grievance redressal systems in Gujarat. The very platforms designed to bridge the gap between citizens and the government have become black holes, swallowing complaints and suggestions without a trace. The Broken Promises of Digital Governance Write to CMO : The portal, touted as an online grievance redressal system, was meant to empower citizens by providing a direct channel to the Chief Minister’s office. However, the reality is starkly different. Citizens pour their grievances into this digital void, only to receive silence in return. No acknowledgment, no tracking mechanism, and certainly no resolution. Emails to District Collectors and Mamlatdars : Sending emails to district officials feels like tossing messages into an abyss. The lack of any response or acknowledgment leav...